Safety is Our Top Priority
With over 15 years of incident-free operations, comprehensive safety protocols, and certified guides, we ensure every tour is both thrilling and secure.
Comprehensive Safety Measures
Every aspect of our tours is designed with safety in mind, from equipment selection to emergency procedures.
All guides are certified in first aid, CPR, and wilderness safety with ongoing training requirements.
EMT-certified staff member on every tour with direct communication to local emergency services.
Satellite communication devices and emergency contact protocols for immediate response.
Professional-grade bikes and safety equipment inspected daily and replaced regularly.
Carefully selected routes with safety assessments, traffic considerations, and escape routes.
Follow vehicle with mechanical support, first aid supplies, and emergency transportation.
Guide Certifications & Training
Required Certifications
Wilderness First Aid
NOLS
CPR/AED Certified
American Red Cross
Professional Cycling Instructor
PMBI
Emergency Medical Technician
NREMT
Group Leadership
AMGA
Bike Mechanic Level 2
UBI
Ongoing Training Requirements
Monthly Safety Drills
Emergency response scenarios and equipment checks
Annual Recertification
All safety certifications renewed annually
Route Familiarization
Quarterly route safety assessments and updates
Equipment Training
Latest safety equipment and maintenance procedures
Emergency Response Procedures
Immediate first aid by certified guide
Emergency services contacted via satellite communication
Support vehicle provides transportation if needed
Family/emergency contacts notified
Detailed incident report completed
On-site repair attempted by certified mechanic
Replacement bike provided from support vehicle
Transportation back to start point if needed
No additional charges for mechanical issues
Equipment inspection and replacement as needed
Continuous weather monitoring via satellite
Tours modified or cancelled for safety
Shelter locations identified on all routes
Full refund for weather cancellations
Alternative indoor activities offered
Equipment Standards & Maintenance
Professional-grade Trek and Specialized bikes
Daily safety inspections before each tour
Professional tune-ups every 500 miles
Bikes replaced every 3 years maximum
CPSC-certified helmets for all participants
High-visibility safety vests provided
First aid kits on every bike and support vehicle
Emergency communication devices
Insurance & Legal Protection
$2M Liability Coverage
Comprehensive general liability insurance
Medical Coverage
Emergency medical expense coverage included
Licensed Operator
California tourism operator license #TO-2008-001
Questions About Our Safety Protocols?
We're happy to discuss our safety measures in detail. Your peace of mind is our priority.